Samsung stove recall hits 1 million electric ranges; hundreds catch fire, causing injuries, property damage, and pet deaths

Samsung Electronics America has issued a recall for more than one million of its Slide-in Electric Ranges after hundreds of the units caught fire, causing injury and property damage. Here’s what you need to know about the recall and which Slide-in Electric Ranges are affected.

Why is there a recall?

At issue is that the front-mounted knobs on the Slide-in Electric Ranges can be activated by accident by both humans and pets. The activation can lead to a fire, according to the notice posted on the U.S. Consumer Product Safety Commission’s (CPSC) website.

In total, about 1,120,905 Slide-in Electric Ranges are included in the recall.

What models are affected?

According to the recall notice, 30 models of Samsung’s Slide-in Electric Ranges are affected. The models that are involved in the recall have the following model numbers:

• NE58K9430SS/AA 
• NE58N9430SG/AA 
• NE58R9431SG/AA 
• NE58R9431SS/AA 
• NE58R9431ST/AA 
• NE58F9500SS/AA 
• NE58K9500SG/AA 
• NE58F9710WS/AA 
• NE58K9850WS/AA 
• NE58K9850WG/AA 
• NE58K9852WG/AA 
• NE58H9950WS/AA 
• NE58R9311SS/AA
• NE63T8111SG/AA 
• NE63T8111SS/AA 
• NE63T8311SG/AA 
• NE63T8311SS/AA 
• NE63BG8315SSAA 
• NE63CB831512AA 
• NE63BB851112AA 
• NE63T8511SG/AA 
• NE63T8511SS/AA 
• NE63T8511ST/AA 
• NE63A8711QN/AA 
• NE63BB871112AA 
• NE63T8711SG/AA
• NE63T8711SS/AA
• NE63T8711ST/AA
• NE63T8751SG/AA 
• NE63T8751SS/AA

Where and when were the recalled models sold?

The recalled models were sold at major retailers including Best Buy, Costco, The Home Depot, and Lowe’s. They were also sold at other appliance stores across the country. Additionally, they were sold on Samsung.com.

The recalled models were sold between May 2013 and August 2024, depending on the model, and retailed between $1,250 and $3,050.

Have there been any damage or injuries reported?

Unfortunately, yes. Since 2013, Samsung has received more than 300 reports of unintentional activation of the knobs by humans or pets. These incidents have resulted in around 250 fires. Eighteen of those fires resulted in “extensive” property damage.

Forty people are also reported to have been injured, with eight requiring medical attention. And though there have been no reports of human deaths, sadly seven fires have resulted in the death of pets.

How is the issue being addressed?

Owners of the Slide-in Electric Ranges should contact Samsung to receive a free set of knob covers or knob locks, depending on the Slide-in Electric Range model they have. These locks or covers should then be installed on the Slide-in Electric Range. 

Samsung cautions those who own the affected Slide-in Electric Ranges to keep children and pets away from the knobs as well as to not leave objects on the ranges when not in use, and to ensure the knobs are off before going to bed or leaving the house.

Samsung also says that if the Slide-in Electric Range you have is Wi-Fi enabled, you should activate the “Cooktop On” notification on the Samsung SmartThings app so you get alerts when the cooktop burner is on.

How do I contact Samsung?

You can use Samsung’s online form here to contact the company for your knob covers or knob locks.

Alternatively, you can call the company at 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday.

You can also email Samsung at rangesupport@sea.samsung.com.

Full details about the recall and how to remedy it can be found on Samsung’s website here and in the recall notice posted on the U.S. Consumer Product Safety Commission’s website here.

https://www.fastcompany.com/91170637/samsung-stove-recall-2024-electric-ranges-fires-injuries-property-damage-pet-deaths-best-buy-costco?partner=rss&utm_source=rss&utm_medium=feed&utm_campaign=rss+fastcompany&utm_content=rss