UX and CX Merge: The Shift from Products to Journeys

Organizational silos and product-centric design make it difficult to resolve friction for customers who use our products and services. User-centered design is applied to digital products, but many pain points in real customer journeys require solutions in areas beyond product-design improvement, such as marketing, tech, and customer support. https://webdesignernews.com/ux-and-cx-merge-the-shift-from-products-to-journeys/

Erstellt 7mo | 03.12.2024, 09:40:05


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