Engati for Shopify — Grow your Shopify business with omnichannel CX

“ Hey, I am Imtiaz @ Engati

Engati is a no-code customer experience platform powered by conversational automation and AI across 15+ channels. Having worked with several customers in the past few years, we’re now launching a dedicated product for eCommerce loaded with pre-defined automation and intelligence for Shopify stores.

Shopify merchants generally have a hard time managing their social media, with multiple users interacting at once. Replying to each conversation is difficult and even if replied, the delay in between is huge, users generally bounce.

Engati’s solution has been crafted keeping in mind the scalability issues, by providing an always-on solution, replying to 80% of queries instantly. You can add agents (which we strongly recommend) to answer complex queries, which can be around a specific product, cancellations, exchanges, and more.

Engati can help you achieve the below-listed goals, contributing to the growth of your store.

  • Get more store visitors by automating engagements on Facebook and Instagram. Redirect users to the exact product they enquire about.
  • Acquire customers easily by providing pre-sales support across channels. Send customized abandoned checkout notifications on WhatsApp, SMS, and email users.
  • Retain customers by responding to WISMO queries (on auto-pilot!), payments, returns, refunds, and cancellations, using a single inbox from multiple channels!
  • Re-target customers by setting up customer reactivation campaigns, feedback, and referral campaigns.

We are providing all this in a pre-built template. Stores can go live within a few days, on all channels.

What are the benefits?

  • Boost conversions
  • Reduce abandonment rate
  • Increase average order value
  • Improve returning customer rate ”

    – Imtiaz Bellary

Discussion | Link

https://www.producthunt.com/posts/engati-for-shopify

Created 2y | May 25, 2022, 12:21:46 PM


Login to add comment