9 in 10 customers more likely to overlook a negative review if the business responds adequately, Yelp says

Half of survey respondents said they don’t trust reviews if they know the business asked customers to leave them.

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https://searchengineland.com/9-in-10-customers-more-likely-to-overlook-a-negative-review-if-the-business-responds-adequately-yelp-says-377004