New FCC “broadband nutrition labels” go into effect beginning today, forcing ISPs to disclose all of the normally hidden costs and speeds.
And yes, the term “nutrition label” is accurate — they’re modeled after the list of ingredients you might find on a box of cereal, say, along with a breakdown of what you’re being charged. Those labels must be posted on the websites of ISPs as well as in retail stores. The labels also cover both wired and wireless broadband plans, so you should see them, for example, in a Verizon store.
The idea is to allow consumers to know just exactly what they’ll receive when they sign up for broadband service — and what they’ll be charged for, too. The new labels won’t eliminate the fees that are sometimes hidden in a customer’s bill — they’ll just make them more obvious so that you can factor all of that in when evaluating broadband providers.
“The labels must disclose important information about broadband prices, introductory rates, data allowances, and broadband speeds,” the FCC says. “They also include links to information about network management practices and privacy policies.”
The process dates back to 2021, when Congress passed the Bipartisan Infrastructure Law, which ordered the FCC to begin work crafting consumer-friendly broadband labels. In 2022, the FCC began actually creating those rules.
The labels themselves will look like this example, provided by the FCC:
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