Snapchat owner Snap has initiated a battery recall for its Pixy Flying Camera. The company began selling the selfie-taking mini drone in April 2022 to much fanfare but withdrew the device from sale just months later during a broader ad slump at Snap. Now it seems the product is truly done since the batteries of all the existing units are being recalled and not replaced. Here’s what you need to know.
- What’s the recall about? According to the recall listing on the U.S. Consumer Product Safety Commission’s (CPSC) website, the rechargeable lithium-ion battery sold with the Pixy drone and sold individually can overheat, causing a fire hazard and injury.
- Have any incidents of harm actually occurred? Yes. Snap says it has received four reports of the battery bulging and overheating. Those incidents led to one battery fire and one “minor” injury.
- Where was the Pixy sold? The Pixy was sold directly on pixy.com and also on Amazon.com.
- Are all Pixy units involved in the recall? Yes. The recall notice says that amounts to about 71,000 units.
- What should I do if I have a Pixy? You should stop using it immediately, remove the battery, and do not attempt to recharge the battery again. Then go to support.pixy.com and follow the instructions on how to send your Pixy drone back to Snap. It’s important that you do not send the actual battery back and instead safely dispose of it according to local and state ordinances.
- How will Pixy owners be compensated? Snap will refund owners the full price of the Pixy to their original payment method. If the original payment method is no longer available, Snap will send a check instead.
- Where can I find out more details? You should check out the CPSC recall notice here and Snap’s Pixy Flying Camera recall page here.
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