In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed...
Price history
▲32.11%
Jan 27, 2022
€27.79
▼-0.04%
Jan 26, 2022
€21.03
▼-0.53%
Jan 24, 2022
€21.04
▼-0.09%
Jan 18, 2022
€21.15
▲0.53%
Jan 17, 2022
€21.17
Jan 15, 2022
€21.06