Provides the âwhysâ and âhowsâof customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
Price history
▲18.18%
Jun 12, 2022
€60.67
▲15.98%
Jan 27, 2022
€51.33
▼-0.02%
Jan 26, 2022
€44.26
▼-0.84%
Jan 24, 2022
€44.27
▼-0.04%
Jan 18, 2022
€44.64
▲0.61%
Jan 17, 2022
€44.66
▲0.02%
Jan 11, 2022
€44.39
▲0.53%
Jan 10, 2022
€44.38
▲0.9%
Jan 4, 2022
€44.15
▲1.23%
Dec 28, 2021
€43.76