A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."
Price history
▲16.04%
Jan 27, 2022
€10.00
▼-0.31%
Jan 24, 2022
€8.62
▼-2.58%
Jan 22, 2022
€8.65
▲0.3%
Jan 17, 2022
€8.88
▲0.1%
Jan 11, 2022
€8.85
▼-1.18%
Jan 10, 2022
€8.84
▲0.4%
Jan 4, 2022
€8.95
▲1.5%
Dec 28, 2021
€8.91
▼-0.5%
Dec 21, 2021
€8.78
▼-0.1%
Dec 14, 2021
€8.82