Twilio had two press releases yesterday. The first about a new partnership with Google and how AI will help power their Flex software and second how segment will provide provide the required data to create generative AI responses for customer service people, to create marketing campaigns, and also further help build customer profiles. Twilio is making moves fast into AI and their products all seem prone to benefit tremendously.
https://finance.yahoo.com/news/twilio-google-cloud-expand-partnership-140000539.html
One of the coolest parts of the new product function: “At the agent level, generative AI will equip agents with a "TLDR" of the customer’s history, followed by customized AI-generated responses during the interaction that are informed by the customer’s Segment profile as well as an LLM that has been trained on the knowledgebase.”
Stock seems significantly under valued right now after falling over 80% from ATH.
[link] [comments] https://www.reddit.com/r/stocks/comments/143vlpy/is_twilio_twlo_the_ai_play_no_one_is_thinking/
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