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Klarna changes its AI tune and again recruits humans for customer service

Article URL: https://www.customerexperiencedive.com/news/klarna-reinvests-human-talent-customer-service-AI-chatbot/747586/

Comments URL: https://news.ycombinator.com/item?id=43955374

Points: 54

# Comments: 21

https://www.customerexperiencedive.com/news/klarna-reinvests-human-talent-customer-service-AI-chatbot/747586/

Created 1mo | May 11, 2025, 7:10:10 PM


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