Why we’re hacking customer support, and what it’s costing us

We’re bypassing traditional company support for speed but trading away trust, nuance, and the human touch.

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https://uxdesign.cc/why-were-hacking-customer-support-and-what-it-s-costing-us-5890269cb31a?source=rss----138adf9c44c---4

Created 10d | Jun 4, 2025, 11:50:04 AM

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