Why we’re hacking customer support, and what it’s costing us

We’re bypassing traditional company support for speed but trading away trust, nuance, and the human touch.

Continue reading on UX Collective »

https://uxdesign.cc/why-were-hacking-customer-support-and-what-it-s-costing-us-5890269cb31a?source=rss----138adf9c44c---4

Creato 4d | 4 giu 2025, 11:50:04

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