The Optum Enterprise Epic Services (OEES) team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. We have the ability and scale to help our clients both envision and implement new approaches that drive meaningful, enduring and positive change.
Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
Strong candidates for these roles will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive beneficial innovation for our company and our clients.
We're hiring across a variety of Epic roles!
Clinical
Roles across Inpatient, Ambulatory, patient portal and specialty modules and across experience levels
Revenue Cycle
Roles across Billing, Access, and specialty modules and across experience levels
Reporting
Roles across BI, Clinical and Revenue Cycle and across experience levels
Technical
Roles across Integrations, conversions, and database teams and across experience levels
Operations
Roles including trainers, site leads and more
You’ll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.
Primary Responsibilities:
- Provide Epic product function, design, build, and testing expertise for assigned Epic module(s)
- Collaborate with end users to design, build and optimize the Epic system in a timely and high-quality manner. Ensure appropriate documentation, follow-up and follow-up questions and/or workflows/configuration clarifications are completed
- Facilitate communication with stakeholders from initial requirements to final implementation
- Translate business requirements into functional specifications and manage changes to specifications
- Contribute in Epic upgrade initiatives or enhancements to workflows including the design, build, and test phases; troubleshoot problems and questions from end users
- Provide Technical / Clinical / Revenue cycle workflow consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
- Work with trainers to develop and maintain application specific training curriculum and materials
- Adhere to organization standards for system configuration and change control
- Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
- Determine staffing requirements and supervise the work of any direct reports to ensure effective and efficient group functioning
- Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Preferred Qualifications:
- Active Epic certifications in one or more Epic applications
- Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
- Any combination of certifications and/or experience
- Experience with Epic systems build, test, optimization, support and training with clinical and revenue workflows
- Ability to travel 25% of the time e.g. Monday thru Thursday, depending on the role and project requirement; however, we are open to those who can telecommute or even relocate to the Nashville area too
- Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
- Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Key Competencies:
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
- Demonstrate the ability to build and maintain strong relationships as well as motivate and inspire other team members through strong consultative skills
- Demonstrates a strong ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
- Demonstrate strong relationship management skills and ability to handle challenging interpersonal situations
- Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
Come join us for the opportunity to do your life's best work.(sm)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Epic Consultant, Epic, Epic CEE, Continued Epic Education, Nashville, TN, Tennessee, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote
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