The 2019 Capgemini research institute’s report published after a research on the use of chat assistants showed a drastic 76% increase in customer satisfaction from organizations where chat assistants where built and incorporated into their services. But how does Dialogflow, a product from Google’s ecosystem, aid developers in building chat assistants and contribute to this quota? https://smashingmagazine.com/2020/12/conversational-nlp-enabled-chatbot-google-dialogflow/
Autentifică-te pentru a adăuga comentarii
Alte posturi din acest grup
CSS has evolved from a purely presentational language into one with growing logical powers — thanks to features like container queries, relational pseudo-classes, and the if() function. Is it still
Bridging the gap between user research insights and actual organizational action — with a clear roadmap for impact. https://smashingmagazine.com/2025/07/turning-user-research-into-organizational-chang
July is just around the corner, and that means it’s time for a new collection of desktop wallpapers. Created with love by artists and designers from across the globe, they are bound to bring some good
As online scams become more sophisticated, Carrie Webster explores whether good UX can serve as a frontline defense, particularly for non-tech-savvy older users navigating today’s digital world. https
On her quest to teach you how to code vectors by hand, Myriam Frisano’s second installment of a path deep dive explores the most complex aspects of SVG’s most powerful element. She’ll help you under
CSS can be unpredictable — and specificity is often the culprit. Victor Ayomipo breaks down how and why your styles might not behave as expected, and why understanding specificity is better than relyi
Meet “Accessible UX Research,” our upcoming book to make your UX research inclusive. Learn how to recruit, plan, and design with disabled participants in mind. Print shipping in August 2025. e
