Empathy and Innovation: Keeping the Customer at the Center

Emily Roberts, SVP, Head of Enterprise Consumer Product, Capital One, explains how to harness the power of technology and customer-feedback loops to innovate products and experiences.

https://www.fastcompany.com/90969737/empathy-and-innovation-keeping-the-customer-at-the-center?partner=rss&utm_source=rss&utm_medium=feed&utm_campaign=rss+fastcompany&utm_content=rss

Creată 2y | 30 oct. 2023, 19:30:04


Autentifică-te pentru a adăuga comentarii

Alte posturi din acest grup

Shimmers, floating toolbars, and radical transparency: Here’s what iOS 26 could look like

In less than two weeks, on June 9, Apple will kick off its annual Worldwide Developers Conference (WWDC), in which it will showcase the next versions of the operating systems that power its myriad

31 mai 2025, 09:20:03 | Fast company - tech
‘I still think I’m dreaming’: Kai Cenat’s ‘Streamer University’ now has its first graduating class

The class of 2025 have now graduated from Kai Cenat’s “Streamer University.”

Last week, 120 students—handpicked from

30 mai 2025, 21:40:04 | Fast company - tech
This startup is bringing photos—and even video—to 911 calls

It’s become commonplace to message someone a photo, text them an address, and switch to a video chat all in the middle of a phone call.

But 911 systems, largely designed for the er

30 mai 2025, 17:10:05 | Fast company - tech
Bluesky is most definitely alive and kicking

Last weekend, an ugly rumor of a tragic death spread began rocketing around Bluesky. What made it odd was the identity of the dearly departed: Bluesky itself.

It’s not entirely clear wha

30 mai 2025, 14:40:05 | Fast company - tech
Tesla’s best-selling Model Y could be dethroned by this newly launched Chinese EV model

Xiaomi rolled out its new sports utility vehicle in Beijing on Thursday, as the firm best kno

30 mai 2025, 14:40:05 | Fast company - tech
For CEOs, AI tech literacy is no longer optional

Artificial intelligence has been the subject of unprecedented levels of investment and enthusiasm over the past three years, driven by a tide of hype that promises revolutionary transformation acr

30 mai 2025, 10:10:04 | Fast company - tech