VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM mo...
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It w...
Business leaders have tremendous power to influence our society, how it operates, whether it is fair, and the extent to which it impacts the environment. And yet, we do not recognize or call out the r...
This edited volume provides comprehensive and latest information on the fungal biodiversity in its morphological characters, bioactive molecules, pathogenicity and virulence, and its impacts on crop p...
Adaptable Project Management â A combination of Agile and Project Management for All (PM4A) dispels the myth that Agile approaches to project management can only be used for software development. It...
This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introductio...
This original book examines how investment theory and regulatory constraints are linked to the professional processes of portfolio investments, and how the principles of Islam as defined by sharia fit...
Money management may very well be the most important piece of the trading puzzle. In A Trader's Money Management System, expert Bennett McDowell provides time-tested techniques that can turn a losing ...
A Dictionary of Disaster Management offers over 200 terms covering the concepts of disasters and emergency from a social science perspective, including practical terms in relation to disaster manageme...
This book explores and expands upon the core topics in the current academic debate within event management research. Emerging areas and innovative methodologies are organised into three themes: Events...
Over 7,100 entries cover all aspects of business and management including marketing, accounting, organizational behaviour, business strategy, finance, law, and technology. Fully revised and updated, t...
Management Lessons of a Failed Company is a firsthand account of the best and worst practices in store management designed to introduce students to business, management, entrepreneurship, and retail....