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Genesys wants agentic AI to make customer service less robotic

When Tony Bates became chairman and CEO of Genesys in 2019, the company was already a global leader in contact center software. But Bates was determined to evolve its role in a rapidly changing tech landscape.

Throughout his career—from transforming Skype into a communications powerhouse to leading Cisco’s $20 billion enterprise business—Bates has built a reputation for guiding companies through pivotal industry shifts.

Now, he

Query Fan-Out via @sejournal, @Kevin_Indig

Kevin Indig explores how query fan-out drives AI Mode and why classic “one query, one answer” SEO no longer cuts it.

The post Query Fan-Out appeared first on Search Engine Journal.

https://www.searchenginejournal.com/query-fan-out/549872/

Not an option, but a necessity: How organizations are adopting and implementing AI internally

AI is no longer just a luxury for the most tech savvy companies — it's now a necessity for organizational transformation. How are real teams successfully leveraging and innovating with these new tools? https://stackoverflow.blog/2025/06/25/not-an-option-but-a-necessity-how-organizations-are-adopting-and-implementing-ai-internally/

Use Multiple Flutter Versions with Puro

Puro is a powerful tool that lets you install multiple versions of Flutter and easily switch between them in your projects. https://codewithandrea.com/tips/multiple-flutter-versions-puro/

Build Flutter Apps FASTER with Claude Code Opus 4

A crash course on using Claude Code to build a non-trivial Flutter project involving native integrations like speech recognition and permissions. https://codewithandrea.com/videos/build-flutter-apps-faster-claude-code-opus4/

7 Security Tips and Gadgets When You're Living Solo

Live home alone happily with my top tricks and gadgets to help you feel safer and protect against anything you may be worried about. https://www.cnet.com/home/security/security-tips-and-gadgets-when-youre-living-solo/#ftag=CADf328eec

11d | cnet.com
The 11 Best Healthy Beverages to Keep You Hydrated This Summer

If you're looking for a healthy drink alternative to replace sugary sodas or caffeine, these healthy beverages are here to quench your thirst. https://www.cnet.com/health/nutrition/best-healthy-beverages/#ftag=CADf328eec

11d | cnet.com
 JBL just launched its ‘first ever’ open earbuds – and they act like they forgot about Tune Flex

Endurance Zone aren’t JBL’s first open-fit earbuds, but they are the firm's first sports-specific dedicated open-fit set –and I’m sure they’re a better, er… Flex

https://www.techradar.com/audio/earbuds-airpods/jbl-just-launched-its-first-ever-open-earbuds-and-they-act-like-they-forgot-about-tune-flex

 Red Hat Enterprise Linux (RHEL) quietly released an official image for WSL — but most of us won't be able to use it

Fedora Linux joined the WSL party recently, but it wasn't the only one. RHEL also released an official image, though it's still locked behind the same paywalls as it would be on a baremetal PC.

https://www.windowscentral.com/software-apps/red-hat-enterprise-linux-rhel-quietly-released-an-official-image-for-wsl-but-most-of-us-wont-be-able-to-use-it

 Sam Altman says ChatGPT has evolved beyond a mere "Google replacement" — with ads potentially coming to users

OpenAI's CEO, Sam Altman, claims ChatGPT has evolved beyond Google's replacement, and he isn't entirely against the idea of introducing ads to the platform.

https://www.windowscentral.com/software-apps/sam-altman-chatgpt-has-evolved-beyond-a-mere-google-replacement

 Warhammer 40K's best alternative CRPG to Baldur's Gate 3 is 69% off on PC — just in time for its "Lex Imperialis" DLC

Warhammer 40,000: Rogue Trader's 2nd DLC expansion recently launched. To mark the occasion, the base game has gone on sale at various retailers.

https://www.windowscentral.com/gaming/warhammer-40k-cd-keys-deal-june-2025

 Forget about Steam in the Xbox PC app — I want Game Pass in the app I actually use

The PC Xbox app can now aggregate your game libraries, including Steam. That's great, but Game Pass coming to Steam would be a lot more meaningful.

https://www.windowscentral.com/gaming/pc-gaming/forget-steam-xbox-pc-app-game-pass

I turned a browser tab into a handy notepad. It’s easy!
11d | pcworld.com
Get Samsung’s tiny-and-fast USB-C flash drive for only $18 right now
11d | pcworld.com
Ring harnesses generative AI to power Ring Video Descriptions
11d | pcworld.com
Samsung’s 27-inch 4K monitor is down to its best price ever: $235
11d | pcworld.com
 How to add non-Steam games to your Steam Deck with Heroic Games Launcher

Valve’s Steam Deck typically stores my neglected Steam games library, but with Heroic Games Launcher, I can now keep my Amazon, GoG, and Epic games close at hand and ready to play.

https://www.tomshardware.com/video-games/handheld-gaming/how-to-add-non-steam-games-to-your-steam-deck-with-heroic-games-launcher

 Blacklisted Chinese GPU makers line up to file for IPOs as US sanctions and trade war take toll on AI hardware market

Amid rising demand for AI hardware in China and U.S. sanctions, China's GPU industry is rapidly expanding, with companies like Biren, Moore Threads, MetaX, and Zhaoxin pursuing IPOs to secure funding and strengthen their position.

https://www.tomshardware.com/pc-components/gpus/blacklisted-chinese-gpu-makers-line-up-to-file-for-ipos-as-us-sanctions-and-trade

 Intel lays off hundreds of engineers in California, including chip design engineers and architects — automotive chip division also gets the axe

Intel has begun laying off employees in California — including design engineers — as part of CEO Lip-Bu Tan's plan to cut 15–20% of the workforce. The company is also to shut down its automotive chip division.

https://www.tomshardware.com/pc-components/cpus/intel-lays-off-hundreds-of-engineers-in-california-including-chip-design-engineers-automotive-chip-div

Google's Imagen 4 text-to-image model promises 'significantly improved' boring images

Google has unveiled its latest text-to-image model Imagen 4 with the usual promise of "significantly improved text rendering" over the previous version, Imagen 3. The company also introduced a new deluxe version

11d | Engadget
Blink security cameras are up to 62 percent off ahead of Prime Day

If you're looking to buy some affordable wireless security cameras, it's the perfect time to grab several from Amazon.

11d | Engadget
Show HN: I Built AskMedically – Get Research-Backed Answers to Medical Queries

Hi HN,

I’ve built AskMedically – an AI-powered assistant that answers health and medical questions using real research papers from trusted medical sources like PubMed, Cochrane, etc.

Whether you’re a healthcare enthusiast, patient, student, or professional – AskMedically helps you explore trusted medical knowledge without needing a medical degree or slogging through dozens of PDFs.

Examples:

• “Does intermittent fasting improve insulin sensitivity?”

• “What are the benefits of crea

11d | Hacker news
How a travel and expense platform is breaking ground on a zero-hallucinations AI workforce

AI hallucinations are one of users’ biggest concerns when utilizing large language models (LLMs). And while many might expect front-runners like OpenAI and Anthropic to lead the way in addressing the issue, it’s a travel and expenses platform that may be breaking new ground.

On Wednesday, Navan revealed its new AI platform, Navan Cognition, which goes be

The AI baby boom is here. But can ChatGPT really raise a child?

Sam Altman is “extremely kid-pilled.”

The OpenAI CEO announced the birth of his son in February. Since then, Altman has employed his own product, ChatGPT, to answer parenting questions. “Those first few weeks were every question, constantly. Now I ask it about developmental stages more,” he said on OpenAI’s in-house podcast.

Altman isn’t alone on this front. In fact

Want a Sustainable Android? The Modular Fairphone 6 Delivers

Time to ditch the upgrade cycle. This future-proofed device from the Dutch social enterprise is built fairly, and built to last. https://www.cnet.com/tech/mobile/want-a-more-sustainable-android-phone-the-modular-fairphone-6-could-be-the-answer/#ftag=CADf328eec

11d | cnet.com
Free Settlement Money From AT&T: Who Qualifies and When You Can File Your Claim

While admitting no wrongdoing, the telecom giant agreed to pay out $177 million customers that were impacted by two recent data breaches. https://www.cnet.com/tech/mobile/free-settlement-money-from-att-who-qualifies-and-when-you-can-file-your-claim/#ftag=CADf328eec

11d | cnet.com
These Are the Spotify Life Hacks Everyone Should Know About

Whether you're on the bus, in your car or at a party, these are the Spotify tricks you should know for the best listening experience. https://www.cnet.com/tech/services-and-software/these-are-the-spotify-life-hacks-everyone-should-know-about/#ftag=CADf328eec

11d | cnet.com
 The complexity trap: why cybersecurity must be simplified

In cybersecurity, complexity is the enemy. Discover why simplicity - and hardware - is your strongest defense.

https://www.techradar.com/pro/the-complexity-trap-why-cybersecurity-must-be-simplified

 Next-gen PlayStation and Xbox consoles may have something surprising in common — but is that a good thing?

Last week, Microsoft confirmed that the next-gen Xbox console will be powered by custom AMD hardware. On Monday, new rumors indicated Sony's next-gen PlayStation will also feature a custom AMD APU.

https://www.laptopmag.com/gaming/next-gen-xbox-ps6-may-use-amd-apus

 Microsoft Copilot is "pretty important" but customers still prefer ChatGPT — "OpenAI has done a tremendous job"

A new report suggests that Microsoft's sales division is struggling to differentiate Copilot from ChatGPT, with customers preferring OpenAI's offering.

https://www.windowscentral.com/software-apps/microsoft-copilot-important-but-customers-prefer-chatgpt

Best AI Video Enhancer from Aiarty: Upscale, Denoise, and Restore Videos
11d | pcworld.com
Forgot your Windows password? Here’s how to get back into your PC
11d | pcworld.com
Buying a killer Chromebook in 2025: 8 golden rules to follow
11d | pcworld.com
I’ve become an AI vibecoding convert

A few weeks ago, I finally paid for ChatGPT Plus.

It started with a simple goal: I wanted to create a personal archive of my published articles, but wasn’t sure how to begin. That led to a long back-and-forth with ChatGPT, where we built a Python script to scrape my author pages, download the content, and format everything cleanly. By the time I hit the free usage limit, I was too invested to pause or switch to another chatbot. So I upgraded.

In hindsight, the money ($20

Mortgage Refinance Rates Fall: Refinance Rates for June 25, 2025

Multiple key refinance rates have moved down. If your mortgage rate is 1% higher than today's rate, a refinance might be worth it. https://www.cnet.com/personal-finance/mortgages/mortgage-refinance-rates-fall-refinance-rates-for-june-25-2025/#ftag=CADf328eec

11d | cnet.com
 5 huge stumbling blocks to legacy mainframe EOL

The question is no longer if we modernize, but how we navigate this complexity without disrupting the very core of operations.

https://www.techradar.com/pro/5-huge-stumbling-blocks-to-legacy-mainframe-eol

 Half of social media marketers can't imagine doing their jobs without AI - yet most admit wasting money on it

Marketers are increasingly reliant on AI tools, yet most find them ineffective, time-consuming, and costly, with budget waste and performance issues growing rapidly.

https://www.techradar.com/pro/half-of-social-media-marketers-cant-imagine-doing-their-jobs-without-ai-yet-most-admit-wasting-money-on-it

 ROG Ally X vs. Xbox Ally X: Real differences or clever rebranding?

We don’t have hands-on time with the ROG Xbox Ally X, but let's jump into how the ROG Ally X and its successor compare from afar.

https://www.laptopmag.com/gaming/rog-ally-x-vs-rog-xbox-ally-x

Hola, Ciao, Guten tag—sound less like a tourist by learning a new language with Babbel
11d | pcworld.com
You've vibe coded an app. Now what?

On this episode, Ryan chats with Vish Abrams, chief architect at Heroku, about all the work that needs to be done after you’ve vibe coded your dream app. https://stackoverflow.blog/2025/06/25/you-ve-vibe-coded-an-app-now-what/

These are the top 10 emerging technologies of 2025, according to the World Economic Forum

Breakthroughs happen all the time in the tech world, but only a select few manage to make a lasting impact.

Predicting which innovations will shape the future is always a challenge. On Tuesday, the World Economic Forum (WEF) released its list of the top 10 emerging technologies of 2025, highlighting those expected to influence global challeng