In the spirit of full disclosure: I really despise Comcast’s Xfinity Internet. Which is why its new prepaid nationwide Internet service, NOW Internet, looks surprisingly like something I would use–close, but not quite.
Comcast’s NOW service is a new brand for the company. It’s wired Internet, at affordable, all-inclusive rates: $30-45 per month, including taxes, fees, a router, and unlimited data. Is there a catch? The service maxes out at 200Mbps per month — which is still much faster than most people’s basic connections, to be fair — but otherwise, not really. It’s a seemingly customer-friendly service from a company that has never really been seen as customer-friendly for more than a decade.
You know the routine: You receive your bill. Your eyes pop, you gasp, your blood pressure rises. You book an hour or two on your schedule to call, complain, wheedle, yell — all part of the Comcast Xfinity negotiation we advised you to perform a decade ago. After threatening to leave, you end up on the cheaper promotional plan.
Now, Comcast NOW actually promises to change that. Two plans are available: a $30/mo NOW Internet plan that offers 100Mbps speeds, and the more expensive 200Mbps plan for $45 per month. Want TV on top of that? NOW TV offers a $20 package that includes “40+ live channels, more than two dozen integrated FAST channels, and Peacock Premium,” — all streaming, however, and on the Xfinity Stream app. There’s even NOW Mobile: $55 per month if you bundle Internet and TV, and $25/mo for each additional line.
Comcast also offers a NOW WiFi Pass: unlimited access to 23 million Xfinity hotspots (the ones that your Xfinity service probably turns on by default) for 30 days. all for $20.
Comcast even goes so far as to literally spell out what you’ll get, in detail, in its list of NOW plans. For example, Comcast claims that you’ll receive a typical download speed of 234.27Mbps with the 200Mbps plan, an upload speed of 11.68Mbps, and latency of 20.174 milliseconds.
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