When we say that NordVPN is a good VPN that's not quite great, it's important to put that in perspective. Building a good VPN is hard, as evidenced by all the shovelware VPNs flooding the market. NordVPN may not be perfect, but it's easily top-five caliber and excels in certain use cases.
First, the bad: NordVPN's apps could all stand to undergo a little more quality control, with elements distracting from other elements and inconsistent designs from platform to platform. At least one of its FAQ pages directly contradicts itself. And while all the server locations could unblock Netflix, the one in Nigeria still showed U.S. content, indicating that our real location might have leaked.
However, there's a lot of good to balance that out. Speeds are fantastic and we saw no other hint of any kind of leak. Its server network is expansive and not overly reliant on virtual locations. The vast majority of servers are ideal for unblocking foreign websites. The real draw, though, is the extra features, including the innovative and flexible Meshnet, plus a malware blocker that acts more like a full antivirus and forward-looking quantum resistant encryption.
Findings at a glance
Check out a summary of our NordVPN review in the table below.
Category |
Notes |
Installation and UI |
Connections happen quickly and features are easy to use on all platforms UI sometimes gets in the way; map screens can be clunky and apps come with unnecessary notifications Surprisingly, the best UI may be in the browser extension |
Speed |
Extremely fast download speeds with only a 6.4-percent average drop Good latencies on nearby servers, but farther ones have some lag Fast upload speeds, but losses spiked in a few locations |
Security |
Uses acceptable protocols with uncracked encryption NordWhisper obfuscated protocol recently implemented on Windows, Android and Linux No DNS, WebRTC or IPv6 leaks on five test servers |
Pricing |
Best plan is the 2-year Basic for $81.36, or $3.39 per month Basic gives you the complete VPN If you get a multi-year plan, be sure to manually renew in order to keep the promotional rates |
Bundles |
Plus tier adds advanced malware protection and NordPass password manager Complete plan adds NordLocker cloud storage Prime tier adds ID theft protection and insurance features |
Privacy policy |
NordVPN does not log user activity on the VPN, a policy backed up by several third-party audits However, it does log potentially identifiable device information unless you opt out in settings Some concerning liberties taken in the overall Nord policy, but no documented malfeasance |
Virtual location change |
Four out of five test servers unblocked Netflix three times running, including virtual India location Location in Nigeria got into Netflix, but didn't change available titles |
Server network |
153 server locations in 117 countries and territories Server network is about 40 percent virtual, including all locations in Africa |
Features |
Extra servers grant additional privacy (double VPN, Onion over VPN, obfuscation) or specific optimizations (P2P, dedicated IP) Meshnet directly connects two devices without a NordVPN server mediating Threat Protection blocks dangerous domains and the Pro upgrade has some antivirus capability Dark Web Monitor reports to you when any sensitive information has appeared on clandestine leak sites Presets let you activate several settings with one clickPost-quantum encryption is nice, but not necessary yet Kill switch is a useful safety feature on all appsSplit tunneling by app on Windows and Android, and by URL on browser extensions |
Customer support |
Written FAQs, live chat and email support Live chat connected to an expert human within a minute FAQs are poorly organized and contain some conflicts, but well-written on average |
Background check |
NordVPN is headquartered in Panama, while its parent company Nord Security is based in the Netherlands 2018 theft of public keys was a mistake, but NordVPN did almost everything right in response Claims of law enforcement collaboration are overblown — NordVPN will comply with requests, but that doesn't mean they'll have information to provide |
Installing, configuring and using NordVPN
NordVPN's biggest strengths are its speeds and the range of options it puts at your fingertips. User experience is important, but it's not quite as front-and-center as it is with ExpressVPN and Proton VPN. Here's how the apps run on all the major platforms.
Windows
The Windows app is the first instance of NordVPN's UI being not bad enough to complain about, but not good enough to be considered excellent. The initial connection process is a little slow, and it's far easier to connect than it is to disconnect (click the power button while connected to shut the VPN off). The map takes up space that would have been better allocated to the server list.
The minor problems continue in the settings list, which makes the mistake of not keeping all its tabs visible in the window — if you open one, you have to click back to the main menu to reach another page. The pages themselves are easy to use; it's just a bit clunkier than it could have been.
Mac
Setup is swift and easy on Mac, but the full NordVPN interface is a little awkward. The vast majority of the main window is taken up by a large map, which is mostly useless. There's no way to zoom out to see the whole world, and you can't choose between servers in each country unless you zoom way in. The server list on the left-hand side is almost always more useful.
The preferences panel is better. All the tabs come with clear explanations of their function, and are laid out so the menu is always visible, unlike the Windows app. The gear icon at the bottom includes its own set of tabs that encompass most of the common functions, including changing your VPN protocol, activating the kill switch and setting the VPN to automatically connect on untrusted networks.
Android
NordVPN on mobile can be described in much the same way as its desktop apps: generally great, occasionally getting in its own way. On Android, the map screen is much more helpful. It's expandable to the entire world and allows you to choose between servers within a country. On the other hand, the important settings are buried in the Profile tab, and the app notifies you about your "security score" to pressure you into activating certain settings.
To find the general settings page on Android, tap the bottom-right Profile tab and scroll down. Except for Threat Protection, which has its own tab on the main window, every feature is located here. It's probably necessary to keep the main app from getting cluttered, but still mildly frustrating.
iOS
The NordVPN iOS app resembles a compressed version of the macOS client, for better or worse. As with Android, most of its features are in the bottom-right Profile tab. It works well most of the time, but often feels slightly cumbersome. There's a bit too much on the screen, and a bit too much of the stuff has nothing to do with the VPN's core function.
As an example, you can't log into your account within the app — you have to load your Nord account page in a web browser. Forced app switching is a design choice that truly needs to die. That said, VPN connections happen quickly. If you tend to simply leave your VPN active, you probably won't notice any of this stuff.
Browser extensions
Most VPN browser extensions consist of the same features on a smaller scale, and NordVPN's — on Chrome, Firefox and Edge — are no exception. They are important for one reason, though: they're the only way to split tunnels by URL and the only split tunneling at all on macOS and iOS. Despite being more compact, they're also easy to use, making for an excellent quick-start VPN solution.
NordVPN speed test
All VPNs slow down your average browsing speeds by adding extra steps into the connection process. When we test speed, we're looking for the VPN to drag as little as possible on your unprotected speeds. Download speed will be the most important stat for most users, since that determines how fast web pages load and how quickly videos can buffer.
Latency is important for live connections like video chats, games and live streaming. Latency increases with distance — in the test below, data packets were sent to the remote server, then back to our home network. Upload speeds likewise influence your live two-way communications and are also vital for torrenting. Let's see how NordVPN performs on all three metrics.
Server location | Latency (ms) | Increase factor | Download speed (Mbps) | Percentage drop | Upload speed (Mbps) | Percentage drop |
Unprotected (Portland, OR, USA) | 22 | -- | 59.20 | -- | 5.86 | -- |
Seattle, WA, USA (Fastest) | 44 | 2x | 57.21 | 3.4 | 5.62 | 4.1 |
New York, NY, USA | 177 | 8x | 56.90 | 3.9 | 5.60 | 4.4 |
Stockholm, Sweden | 371 | 16.9x | 55.94 | 5.5 | 5.63 | 3.9 |
Istanbul, Turkey | 411 | 18.7x | 53.02 | 10.4 | 5.78 | 5.9 |
Hong Kong | 350 | 15.9x | 56.18 | 5.1 | 5.72 | 2.4 |
Johannesburg, South Africa | 602 | 27.4x | 53.26 | 10.0 | 5.67 | 3.3 |
Average | 326 | 14.8x | 55.42 | 6.4 | 5.54 | 4.0 |
To summarize: NordVPN's download speeds are the fastest we've seen and its upload speeds and latency tie with the best. Downloads only dropped by an average of 6.4 percent across the globe and readings were mostly consistent — the servers in question performed much the same in each test. We even threw in Turkey and South Africa, two locations that commonly cause problems, but NordVPN still kept the drop to 10 percent.
Latency is more a product of physical distance than VPN infrastructure, but you can still see differences between services. When tested on a similar range of locations, ExpressVPN and Proton VPN both kept average latencies under 300 ms. NordVPN's average came out to 326 milliseconds, though we should note that its latency increased less than Proton's on the closest server.
Upload speeds declined an average of four percent, but there were a few anomalously high readings in Istanbul that skewed those numbers up. Without that location, NordVPN's upload rates would also have been the industry's current best.
NordVPN security test
No matter how well-built a VPN looks from the outside, there are several ways its security can fail. The most common problems are outdated protocols with weak encryption, failing to block IPv6 traffic or inadvertent leaks from sending DNS requests outside the encrypted tunnel. We'll start by looking for those common leak sources, then check whether NordVPN's encryption might be failing in less traceable ways.
VPN protocols
A VPN protocol is a set of rules used to get data quickly and safely from your device to a VPN server and back, even while that data is encrypted. Different protocols are connected with different encryption algorithms and can impact the speed, security and stability of your connection.
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