She Cried Over an Umlaut: What a Tiny Mark Taught Me About UX, Respect, and Human Experience Design

A single accent mark made my client cry — and revealed what product and design teams get wrong about names, respect, and UX.

1mo | UX Design
AI-first: did Duolingo make a fatal mistake?

The “AI-first” approach has caused controversy among users.

1mo | UX Design
Design doesn’t have a value problem—it has a translation problem

Here are a few insights from interviews with six design leaders

1mo | UX Design
Is it even possible to create a delightful experience in B2B/SaaS?

5 tactics used by successful products to turn reluctant users into loyal fans.

1mo | UX Design
You can’t sit with us — why luxury brands are so desperately bad at UX

Chanel, Hermés, Balenciaga: bad UX that gets the job done, and inaccessibility that makes the product coveted.

1mo | UX Design

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